24/7 emergency service: Advice and help in crisis situations
Do you want to report that a child or young person is at risk, or are you and your own children in an acute crisis situation? Then call the child and youth protection hotline.
The child and youth emergency service in Bremen can be reached day and night: Telephone number (0421) 699 11 33
Experienced professionals from the Office for Social Services and independent organizations are available here around the clock, including weekends, to provide advice and assistance in crisis situations affecting children and young people. In cases of suspected child endangerment, an emergency child and youth services team ensures that home visits are conducted immediately and, if necessary, protective measures are taken.
Parents who find themselves in a situation where their children are at risk and need help can and should call. Neighbors, relatives, or friends should also contact us if they have any indications of child neglect or abuse.
Of course, children and young people can and should also call 6 99 11 33 if they need help.
Process:
From Monday to Friday, between 8:00 a.m. and 4:30 p.m., reports are accepted by the coordinators of the Child and Youth Emergency Service and forwarded to the Youth Social Services department at the responsible social center. Outside of these hours, at night and on weekends, an on-call service ensures immediate access to help for children and young people in crisis and emergency situations.
Those affected, citizens and professionals, should call the child and youth protection hotline when reporting an acute or suspected risk to a child's welfare, or when advice on this issue is desired.
Inquiries to the child and youth emergency service will be processed immediately.
The process is as follows:
- Acceptance of reports,
- Initial assessment and consultation,
- Documentation,
- The report will be forwarded to the responsible social service or to the on-call service of the child and youth emergency service.
Legal basis: Social Code (SGB) – Book Eight (VIII) – Child and Youth Welfare
Venue:
by phone only