Citizen Information Service (BIS)

Advice and information center in Gröpelingen

The staff provide personal information about all administrative services, the contact details of offices and authorities, and the documents required there, such as applications, forms, and certificates. They also assist with any difficulties in understanding procedures, schedule appointments with the authorities, and explain how to use online services.

For residents of the Gröpelingen district

The Citizen Information Service is located in the Gröpelingen City Library. Staff will be happy to assist you in person during library opening hours. For telephone support and information, please contact the Citizen Hotline.

Citizens' hotline 115

The citizen hotline can be reached at (0421) 115. The telephone number 115 is your contact to the administration, no matter where you are or what your question is. Friendly, competent staff will reach you quickly and reliably, Monday to Friday from 7 a.m. to 6 p.m. Your matter will be resolved on the first contact. Should this not be possible, we will forward it for processing. [Link to contact form]

For professionals:

Another key focus of the BIS is networking. This is positively influenced by our location in the Gröpelingen City Library, which also houses more than 10 other organizations. Through active participation in collaborations, joint projects, and the development of new networks, we promote cross-departmental communication between the administration and civil society. New formats are also employed, especially during times of crisis.